i-Tech Academy Course Catalogue
Empowering Your Team, Elevating Your Business
At i-Tech, we believe professional development should spark innovation—not just solve problems. Through our i-Tech Academy, we deliver engaging, hands-on workshops that go beyond basic training. Our sessions blend technical fluency with leadership development and real-world applications, helping teams become agile, adaptable, and ready for the future.
Table of contents
Tailored professional development
Business Toolsets
Our Business Toolsets courses are designed to enhance your team's technical capabilities with practical, hands-on training in the most essential business applications and platforms.
Google Workspace for Collaboration and Productivity
Course Overview
Length: 2 hours
What this is: A practical introduction to Google Workspace tools for everyday productivity. Covers Google Drive, Docs (including Smart Chips and Building Blocks), Sheets, Meet, and a quick overview of Slides.
Learning Outcomes
What you'll take away: Participants will learn how to create, share, and collaborate in real time, use Smart Chips for enhanced Docs functionality, organize files effectively in Drive, and run virtual meetings with Meet.
Microsoft 365 for Collaboration and Productivity
Course Overview
Length: 2 hours
What this is: A general overview of Microsoft 365 tools for team collaboration and workflow efficiency. Covers OneDrive, SharePoint, Word, Excel, Outlook, and Teams with an emphasis on integration and shared workspaces.
Learning Outcomes
What you'll take away: Participants will build skills in co-authoring documents, managing cloud files, automating tasks with Outlook and Teams, and streamlining daily communication within the M365 ecosystem.
Microsoft Teams: Essentials
Course Overview
Length: 2 hours
What this is: An introductory session designed to help teams use Microsoft Teams for everyday communication, file sharing, and project collaboration. Ideal for those new to Teams or looking to standardize usage across departments.
Learning Outcomes
What you'll take away: Confidence navigating the Teams interface, organizing conversations, sharing files securely, and running productive video meetings. Great for improving remote and hybrid workflows.
Advanced Teams & Automation
Course Overview
Length: 90 minutes
What this is: A deeper dive into Teams functionality—covering app integrations, collaborative document editing, and automating workflows with tools like Power Automate.
Learning Outcomes
What you'll take away: Skills to streamline daily tasks, build custom workflows, and use Teams as a powerful productivity hub.
Teams for Client Collaboration
Course Overview
Length: 90 minutes
What this is: Learn how to securely work with external partners using Microsoft Teams. Covers guest access, shared spaces, and file permissions.
Learning Outcomes
What you'll take away: The ability to manage client-facing Teams, collaborate confidently, and safeguard sensitive information.
Cybersecurity Fundamentals
Course Overview
Length: 2 hours
What this is: An accessible introduction to cybersecurity best practices for teams. Perfect for those new to digital security or seeking improved awareness.
Learning Outcomes
What you'll take away: Practical steps for password protection, device security, and understanding threats like phishing and data breaches.
Phishing & Ransomware Defense
Course Overview
Length: 90 minutes
What this is: A session to help staff recognize and respond to common cyberattacks. Focused on phishing scams and ransomware risks.
Learning Outcomes
What you'll take away: Ability to spot suspicious emails, avoid common traps, and take smart action to protect company assets.
Introduction to AI Tools
Course Overview
Length: 2 hours
What this is: A hands-on exploration of everyday AI tools used for writing, planning, and streamlining tasks. Designed for non-technical professionals.
Learning Outcomes
What you'll take away: Familiarity with tools like Microsoft Copilot or ChatGPT, plus practical skills in prompt writing and time-saving workflows.
AI in Customer Engagement (CRM)
Course Overview
Length: 90 minutes
What this is: Discover how AI enhances client relationships by personalizing outreach and automating CRM tasks.
Learning Outcomes
What you'll take away: New ways to boost sales engagement, follow up with precision, and analyze customer interactions using AI tools.
Project Management Tools
Course Overview
Length: 2 hours
What this is: An introduction to platforms like Trello, Asana, Notion, and Monday.com. Learn to organize and track work more efficiently.
Learning Outcomes
What you'll take away: The ability to create task boards, assign responsibilities, track progress, and increase team productivity.
Data Dashboards (PowerBI/Tableau)
Course Overview
Length: 90 minutes
What this is: A beginner-friendly session on creating business dashboards with Power BI or Tableau.
Learning Outcomes
What you'll take away: Skills to turn raw data into visuals, track performance metrics, and tell stories through charts and insights.
Customized Company Workshops
Business Mindsets
Our Business Mindsets courses focus on developing the critical thinking, leadership, and adaptability skills needed in today's rapidly evolving workplace.
Cultivating a Growth Mindset
Course Overview
Length: 1 hour
What this is: A workshop focused on building learning-centered cultures that embrace change and continuous growth.
Learning Outcomes
What you'll take away: Mindset shifts that boost resilience, motivation, and openness to feedback.
Leading Through Change
Course Overview
Length: 1 hour
What this is: Tools and techniques for leading with confidence during periods of transition.
Learning Outcomes
What you'll take away: Actionable strategies for guiding teams through uncertainty and maintaining alignment with goals.
Design Thinking for Problem Solving
Course Overview
Length: 1 hour
What this is: An introduction to design thinking—a creative and user-focused approach to innovation.
Learning Outcomes
What you'll take away: A step-by-step method for generating new ideas, testing them quickly, and refining based on feedback.
Inclusive Leadership
Course Overview
Length: 1 hour
What this is: A session for leaders committed to fostering diversity, equity, and belonging.
Learning Outcomes
What you'll take away: Skills to lead inclusively, reduce bias, and empower diverse voices.
Emotional Intelligence in Leadership
Course Overview
Length: 1 hour
What this is: Explore how emotional intelligence enhances leadership, team morale, and communication.
Learning Outcomes
What you'll take away: Tools to manage emotions, build empathy, and strengthen professional relationships.
Digital Literacy for Leaders
Course Overview
Length: 1 hour
What this is: A primer on the key technologies and trends shaping business today.
Learning Outcomes
What you'll take away: A better understanding of digital tools, AI trends, and how to guide teams in a tech-forward world.
Lifelong Learning and Skills Development
Course Overview
Length: 1 hour
What this is: Learn how to stay relevant and competitive by building a personal learning roadmap.
Learning Outcomes
What you'll take away: Techniques for continuous growth and strategies to build learning into daily routines.
Navigating the AI-Driven Workplace
Course Overview
Length: 1 hour
What this is: A forward-looking session about balancing human creativity with emerging automation tools.
Learning Outcomes
What you'll take away: Confidence in adapting to change, collaborating with AI tools, and evolving job roles.
Empathy-Driven Customer Service
Course Overview
Length: 1 hour
What this is: A session on improving service quality by putting empathy and emotional intelligence into action.
Learning Outcomes
What you'll take away: Better listening skills, de-escalation strategies, and tools for exceeding customer expectations.
Building Trust with Clients
Course Overview
Length: 1 hour
What this is: Explore how to create lasting client relationships through authenticity and reliability.
Learning Outcomes
What you'll take away: Strategies to build loyalty, improve communication, and deliver consistent client value.
Ethical Decision-Making in the Digital Age
Course Overview
Length: 1 hour
What this is: A session on making values-based decisions when tech advances outpace policy.
Learning Outcomes
What you'll take away: A decision-making framework that balances innovation, risk, and responsibility.
Responsible AI Practices
Course Overview
Length: 1 hour
What this is: A foundational workshop on using AI responsibly, including topics like transparency, bias, and oversight.
Learning Outcomes
What you'll take away: Awareness of ethical risks and a framework for implementing trustworthy AI in your organization.
Providing Personalized Workshops
Custom & Industry-Specific Tracks
Our specialized courses are tailored to address the unique challenges and opportunities in specific industries, with customized content that directly applies to your sector.
Retail Technology & Data Security
Course Overview
Length: 90 minutes
What this is: Explore systems that support inventory control, POS integration, and secure customer data handling.
Learning Outcomes
What you'll take away: Tools and processes for modern retail operations that balance efficiency with security.
Healthcare IT & Compliance
Course Overview
Length: 90 minutes
What this is: A session for healthcare teams navigating HIPAA compliance and virtual care technologies.
Learning Outcomes
What you'll take away: Confidence in secure communication, digital record management, and patient data protection.
Architecture & Design Tech Tools
Course Overview
Length: 90 minutes
What this is: Introduces design professionals to drafting software, project visualization, and cloud-based collaboration tools.
Learning Outcomes
What you'll take away: Improved workflow efficiency and better client presentation tools.
Don't See Your Industry?
Length: Varies (based on consultation).
What this is: A fully tailored track built for your sector, tools, and team needs.
What you'll take away: A workshop experience designed specifically for your workflow and industry, with measurable outcomes.